Welcome to the Utility & Billing Services information site. Our mission is to strive every day to deliver -- in a friendly, courteous, reliable, and responsible manner -- efficient and effective service that exceeds the expectations of our residents and businesses.
Starting New Utility Service: To establish service, please provide the following:
- A copy of your closing (if you are the new property owner) or lease (if renting)
- Completed Application to Open a New Water Account
- A state-issued photo identification
- The applicable deposit as noted in the City Ordinance -- all customers must prepay the deposit prior to opening an account
To expedite the process of starting new service, please forward information to Utility & Billing Services via email, fax or postal service. However, the initial payment of the security deposit must be made at City Hall.
Re-starting Utility Service: If water service has been interrupted due to non-payment, please contact Utility Billing & Services at 954-630-4280 between 8 a.m. and 5 p.m. weekdays t0 have the service restored.
Emergency Contact Information:
To report broken water mains, pipes or sewer issues, or for after hours emergencies, please call Public Works:
954-630-4430 (During weekday business hours of 7:30 a.m. to 4:30 p.m)
954-561-6275 (After hours emergencies between 4:30 p.m. and 7:30 a.m.)
954-561-6161 (BSO/Oakland Park District non-emergency number)
|Online Payment via Credit Card: These step-by-step instructions will direct you to NelNet, a third-party processor, using SSL encryption to safeguard your information. Most credit cards are accepted for online payment anytime or at City Hall weekdays from 8 a.m. to 5 p.m. NelNet charges a nominal fee for processing service, and Oakland Park does not receive any portion of this fee. MasterCard, Discover and American Express cards are accepted. NOTE: VISA credit/debit cards NOT accepted.|
Automatic Deduction with EZ-Pay Program: Oakland Park's free EZ-Pay program allows the City to deduct the amount billed from your financial institution on the due date to ensure posting to your account on time, thus avoiding late fees. Download the EZ-Pay signup form and return to the City as instructed.
Drive-Thru Drop-off: Located behind City Hall, 3650 NE 12 Avenue, Oakland Park, Florida, 33334. Drop box contents are collected daily and payments are credited by the next day.
U.S. Mail Payments: Mail utility payments in the return envelope provided. The processing center address is P.O. Box 916002, Orlando, FL 32891-6002 as shown on the payment voucher. Please allow sufficient time for U.S. Postal Service out-of-state delivery.
Your Bank Online Bill Pay: Electronic payments may be made via banks with electronic payment options such as "Online Bill Pay." Payments should be scheduled a minimum of 4 business days prior to the due date to avoid a late fee. The City posts the online utility bill pay remittance the same day it is received from the bank. However, the City has no control over whenthe various banks complete the transaction process. Sufficient funds must be available on the scheduled payment date for the transaction to be completed.
Closing an account: Please email, fax or telephone your request to discontinue service. The date of your move and forwarding address will be required. The security deposit will be applied to your account within 3 to 6 weeks to create a final bill. If the deposit covers the final bill, a refund will be mailed.